Order accepted
You receive a tracking number right after placing the order.
A tracking number is issued when you place the order. If you don't have a tracking number, contact our manager.
HOW IT WORKS
Tracking stages
Pick-up and packing
The courier collects the parcel and registers it in the system.
Transit points
At every stage of the route the status is updated in real time.
Delivered
After hand-over to the recipient you receive a delivery confirmation.
Tracking questions
When will information about my parcel appear?
The tracking number becomes active within 2–4 hours after the shipment is handed over for the flight. If more than 6 hours have passed, contact the manager — we will check the status manually.
Why isn't the status updating?
The status is updated at every checkpoint: acceptance, customs, loading, arrival, delivery. There may be several hours without changes between events — this is normal.
I don't remember my tracking number. What should I do?
Write to or call our manager. Provide your details (name, shipping date, destination) — we will find the order and restore the tracking number.
Will I be notified about the delivery?
Yes. Upon successful delivery you receive an SMS or a messenger message confirming the delivery and the recipient's name.
Need help?
If you have questions about tracking or your parcel status — contact us.
Contact a manager